Testimonials
 

RMA

RAM Request Form
ATTENTION:
  • All the RMA or Tech support will be respond within 24-48 hours
  • In general RMA repair turnaround time is 2-3 weeks excluding shipping time
  • If you want to check the status please call 1-510-226-9226 #3
 
Please fill out the following form for your technical support/RMA requests for any product that you wish to return. Please complete all information and describe reason for return. A support representative will review your information and then either e-mail or call you with a solution. If the support representative determines that the product needs to be replaced they will e-mail you with instructions for returning the product.

Or you can download the PDF format RMA request form here.
Contact Information *Required
Name
*
Company
*
Street
City
State
Telephone
*

E-mail

*
  
Product Information
Model Number/ Part Number
*
Serial Number
*
Customer PO#
SuntronicLCD Invoice #
 
 
Detail Decription:
Anything else we can help?
RMA POLICY & INSTRUCTION
  • Request form or exchange must within 30 days of invoice of shipped
  • Fill out RMA request form completely and fax it back with original invoice to 1-510-372-2736
  • SuntronicLCD Co. will verify the RMA request and e-mail you with the assigned RMA number or reason for denial.
  • An RMA Request Form with complete and correct information will be processed within 24 hours.
  • All products must be returned promptly. The RMA number for any return automatically expires in 10 days
  • Parts must be returned in original packaging, complete, and in re-usable condition.
  • If SuntronicLCD Co. does not have the item in stock, SuntronicLCD Co. reserves the right to hold the defective parts up to 30 days for repair.
  • Mark the RMA number clearly on the outside of each returned box and enclose a copy of this request form and copy of original invoice
  • All returned merchandise MUST be insured & shipped prepaid. Damage or loss of goods during shipment is the sole responsibility of the customer. Insufficient packaging or visible product damage may result in the loss of warranty
  • Returns may be subject to a 20% restocking fee.
   

High Quality Parts
Our company uses only the best, using only High Quality parts along with components in USA or imported from Korea, Taiwan and Germany , for quality that you can trust!

Customer Service
Our customer service reps are here to help you with your Outdoor LCD sign. From general questions to technical support, we leave you feeling completely satisfied.

US Manufactured
Our Outdoor LCD Signs are assembled, tested and shipped from our very own factory in USA, giving us the ability to customize signs to your needs.

 
APPLICATION
 
Public Information Mass Transportation School and University ThemePark and NationalPark Ski Resort
More Applications:
Our Customized Outdoor Systems are designed to protect against shock and vibration, and sealed to survive the harshest environments across the following sectors:
  • Outdoor Bus Stop/ Newspaper stand & Booth Advertising
  • Advertising / DOOH - E-Signage™
  • Passenger Terminal for Airport and Mass Transportation
  • ATM (Automated Teller Machine)
  • Avionic/Marine
  • Transportation
  • School/Universities
  • Fast food Drive through menu Boards
  • Food Mobile Truck Menu
  • Outdoor Map/Directory
  • Outdoor security cameras monitoring
  • Production line/Factory line
  • Parking IT/POS Industry
  • Gas Pumps
  • Industrial
  • Kiosks
  • National Parks
  • Train/Ferry/Bus Station
  • Zoo
  • Aquarium
  • Casinos
  • Bars
  • Outdoor Ticket Booth
  • Outdoor Café
  • Medical
  • Municipalities
  • Industrial Outdoor Kiosks
  • Theme parks
  • Sport Stadium
  • Community Center
  • Monument Sign
  • Outdoor Expositions
  • Outdoor Teleprompter
  • Mining
  • Swimming Pool
  • Car Wash
About Us:
Suntronic Outdoor LCD, founded in 2004 is a worldwide company with the objective of designing, developing, and manufacturing complete all weather proof outdoor/semi outdoor high brightness, sunlight readable, full HD LCD with sealed IP65/NEMA4 enclosures. We have references all around the globe with almost hundreds of screens installed in harsh coldest and hottest outdoor environment from Las Vegas, USA to Montreal/Quebec, Canada. Our outdoor screens providing the real world proofing of reliability for many years to come.
Why our products set us apart?
  • Completely Sealed (IP65/NEMA4) Water/Dust Proof from ANY ANGLE
  • Can withstand the WINTER COLD of Quebec, CANADA
  • And the SUMMER HEAT of Las Vegas
  • Operates under DIRECT SUNLIGHT without Isotropic Stage
  • Optional Built in PC capability with Wi-Fi or Cellular modem.
  • Optional Built in Touchscreen
  • Easy FRONT ACCESS for servicing
  • Fully Customizable to meet specific requirements
  • Wide Operating Temperature -40F to 122F.